Eminence KAPPA 12A

Delivery Area

We currently offer delivery within Nairobi, Kenya. For deliveries outside this area, please contact us for more information.

We offer free delivery for orders over KES 50,000 within our delivery areas. For orders below this threshold, a nominal delivery fee may apply.

We endeavor to process and dispatch orders as quickly as possible. Delivery times may vary depending on the availability of the product and your location. Our team will provide you with an estimated delivery timeframe upon order confirmation.

We work with trusted courier services to ensure the safe and secure delivery of your items. You can expect your order to be delivered to your specified address.

Tracking Your Order

Once your order is dispatched, we will provide you with a tracking number. You can use this number to track the status of your delivery through the courier’s website or contact our customer service team for assistance.

Return Process:

If your return meets the criteria outlined in our policy, contact our customer service team to initiate the return process. They will guide you through the necessary steps and provide you with a return authorization if applicable.

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Additional items like gift cards are non-returnable.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds will be processed to your original method of payment within 30 days. If you haven’t received a refund yet, please check your MPESA or contact your bank for any potential delays. Sale items are not eligible for refunds, only regular priced items may be refunded.

Exchanges are available for defective or damaged items. To initiate an exchange, please contact our customer service team. If your item was marked as a gift, you may receive a gift credit for the value of your return. If the item wasn’t marked as a gift, the refund will be credited to the original purchaser.